Library-related consumerist comment thread

The story about a Wisconsin library loaning out iPads has been reported on a couple of different blogs.  Here it is on Library Stuff with embedded video from the library’s local news.  But what I want to direct you to is the comment thread following the Consumerist story.  Granted, those commenting aren’t local patrons of that specific library, but their comments still provide an interesting perspective of  what library users think of the program.  Which leads me to wonder, is there a difference between tailoring services to what patrons need and tailoring services to what patrons think about the library’s services?

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